IT Support

Frequently Asked Questions

Hardware

What computer should I buy?

Before purchasing any computer or peripheral device, it is best to contact IT Support at 392-5673 or help@obgyn.ufl.edu to make sure the equipment will work on the network and/or be supported.

Windows

What do I do if my computer starts up in Safe Mode?

First, try rebooting, and if your computers doesn ’t start up normally, call Customer Support. It would be helpful if you first checked the Device Manager (right-click on the My Computer icon, then the Device Manager tab; or click Start, Settings, Control Panel, System, Device Manager). Click the + in front of a category to see the devices in that category. When a device is not working properly, there is usually a yellow circle with an exclamation point in it or a red X through the icon.

How do I create a folder?

Right-click on the folder that you want it to be a subfolder of and choose: New à Folder; then replace the default name of "NewFolder" with your desired name.

Files on my Desktop disappeared. How do I get them back?

Sadly, if they are not in the Recycle Bin, they are probably gone for good. In the future, be sure to save any crucial files (anything you’d be upset about if you lost it) on your personal drive ( U: ). Then create a shortcut to it and place that on your Desktop for convenience.

If I deleted a file by mistake, can I get it back?

Perhaps. It depends on how much time has elapsed since the file was deleted. If the folder was on a local hard drive, it might be in the Recycle Bin, where you can right-click on it and Choose restore. If it's on the network, it's possible that System Administration can recover it from the backup tape. You'll need to tell us the name of the file and the date of the nightly backup you want it recovered from.

Networking

My computer says it can ’t save a file because there ’s not enough disk space. How do I get more?

If you ’re trying to save to your local hard disk (drive C:), try saving to a network drive (e.g., U:) instead.

If you’ve deleted all unnecessary files (e.g., installation files for a program that you ’ve already installed, a new and better version of which can be downloaded if it needs reinstallation) and moved any little-used files to floppy disk, Zip disk, or compact disk, call IT Center Customer Support to request an increase in your quota.

HIS and IDX

Where do I call for help with HIS or IDX?

Please contact the Shands Help Desk at 265-0526.

GatorLink

How do I change my GatorLink password?

Log in to http://my.ufl.edu . In the menu on the left, click “My Account” and then “Change My Password.” For other GatorLink issues, please visit http://www.gatorlink.ufl.edu .

How do I forward my GatorLink mail to another address?

Go to http://www.gatorlink.ufl.edu, choose Modify, log in with your GatorLink ID and password, choose Email Forwarding, and enter the address.

General Software

What applications does the Information Technology Center support?

The IT Center supports desktop applications, specialty applications, integrated applications, and custom applications.

What do I do if a program ’s not working right (errors, etc.) ?

You have two options. Either call us at 2-5673 or e-mail us at help@obgyn.ufl.edu with a description of the problem. We'll have someone help you.

Email

How do I check my mail from home?

Go to the department’s website at http://www.obgyn.ufl.edu and click ‘Outlook Web Access’ on the menu at the left. A box may open with a certificate warning. Depending on your browser, you will have to click either yes to proceed or tell it to accept the certificate. You will then be given the chance to login and view your mail.

Word

How do I specify a different default directory for saving my documents?

Choose Tools, Options and on the File Locations tab, highlight Documents, click the Modify button, open the drop-down list of locations by clicking on the box next to Look in, navigate to the desired folder, and click OK twice.

How do I change the default font?

Choose Format, Font, select the font settings, and click the Default button.

How do I make Word stop turning web addresses into hyperlinks?

Choose Tools, AutoCorrect, AutoFormat as You Type, and uncheck Internet and Network Paths with Hyperlinks.

When I press Tab in Word, why does it switch me to another application?

This means that your Alt key is stuck. Alt+Tab is the keyboard command for switching among your open application windows (as opposed to clicking their Taskbar buttons with your mouse). To release the Alt key, try pressing it several times. If that fails, try rebooting. If that fails, call Customer Support for a replacement keyboard.

How do I reformat paragraphs pasted in with returns at the end of each line?

Choose Edit, Replace; search for two paragraph marks (More, Special, Paragraph Mark) and replace with ` (first key on first row of keyboard) or any other unique symbol; then search for one paragraph mark and replace with a space; then search for for ` and replace with two paragraph marks.